FAQ's

Answer: Every plan includes:

• Quick profile creation (a few minutes)
• Automatic lead collection through your card's form
• Analytics on views, saves, and clicks
• Remarketing to people who've viewed your card
• Performance tracking for individuals and teams

Advanced and Diamond plans also add:

• CRM connection via API, to any CRM, including your own custom-built one

Enterprise/custom plans also add:

• Paper card scanning, scan a physical business card and it's pushed straight into your CRM, lead form, or Excel file, with zero manual entry (you can still review before it saves)

Answer: Yes, at several levels:

• Every plan: profile photo, company logo, professional design templates with multiple color options
• Advanced and Diamond plans: branded QR codes, personalized email signatures, a custom domain (yourname.bizmot.com), custom lead-form fields, white-label (hide the BizMot brand)
• Enterprise: custom CSS, designs matched to your company's brand guidelines, bulk template management for teams, API access

Contact our team to discuss specific branding needs.

Answer: Yes, a 1-month warranty from the delivery date.

• Covered: printing errors, NFC chip malfunctions, delamination - any manufacturing defect
• To claim: contact customer support with your order number and a description/photo of the issue
• You choose: a free replacement or a full refund
• Not covered: normal wear and tear, physical abuse, extreme temperatures, water damage, or intentional modification

After the warranty period, existing customers can buy a replacement at a discounted rate. Enterprise customers can negotiate extended warranty terms in their service contract.

Answer: Yes, a 30-day trial on every plan (Individual Basic, Advanced, and all Enterprise tiers Silver/Gold/Diamond).

• You're charged on the day the trial starts
• Within the first 30 days: if you're not happy, you can request a refund
• After 30 days: refunds are no longer available
• During the trial: full access to every feature on your chosen plan - create and customize your digital card, try NFC sharing, collect leads, and view analytics

Answer: 5 steps to sign up for the trial:

1. Visit the registration link
2. Fill in the required information: name, email, phone number, password
3. Read and accept the terms of service/user agreement
4. Verify your email
5. Start creating your profile

Answer: An NFC business card is a physical card with a small chip inside that shares your digital profile the instant someone taps it on their phone - no app, no typing, no printing.

• How it works: tap the card on an NFC-ready phone (iPhone 7 and newer, most Android phones since 2015, the vast majority of phones in Vietnam today) and their browser opens your profile instantly
• What's on it: your contact details, social links, portfolio, and anything else on your BizMot profile
• Versus a QR code alone: no camera app to open, no code to scan, just a tap
• Versus a paper card: it never runs out, and you can update it anytime without reprinting

BizMot's NFC business cards use the NXP NTAG213/NTAG216 chip standard used worldwide, so they work with virtually every NFC-capable phone sold in Vietnam.
This is the same physical card you receive when you order from BizMot, not a separate product.

Answer: Yes. BizMot is built in Vietnam, for Vietnam.

• Delivery: nationwide coverage, from 1-3 business days in HCMC to 5-7 days in remote areas (see the shipping FAQ for full details)
• Support: customer support is available in Vietnamese
• Legal compliance: meets Vietnam's Cybersecurity Law and Personal Data Protection Decree (Decree 13/2023/ND-CP)
• Works for solo freelancers and unregistered household businesses as well as large enterprises

See our pricing page for exact rates and payment methods.

Answer: Most smartphones sold in Vietnam today support it.

• iPhone: iPhone 7 and newer (reads NFC directly, no app needed, since iOS 14)
• Android: most models from 2015 onward have NFC (Samsung, Oppo, Xiaomi, Vivo and other common brands in Vietnam) - NFC may need to be switched on in settings
• No NFC, or not sure: use the QR code printed on the same card, which works on any phone with a camera

If a recipient isn't sure their phone has NFC, scanning the QR code is the safest option.

Answer: Yes. Instead of having to say everything about yourself out loud, you just hand over the card - your profile, services, and portfolio are already there for people to look through at their own pace, with no verbal pitch required from you.

Answer: Yes. BizMot does not require a company registration, a tax code or a business email address. You can create a card under your own name and start sharing it the same day.

This is a very common situation in Vietnam. Your card can carry whatever you actually trade under - your name and role, a shop or brand name, your services or menu, photos of your work, and your phone number, messaging apps and social profiles.

If you register a company later, update the name, logo and details on the same card link. Everyone who already saved it sees the new version, so nothing you handed out goes stale.

Answer: Most solo users publish their card in under 5 minutes and spend almost no time maintaining it afterwards.

Setup is a one-time job: pick a template, add your photo, contact details, links and services, then publish. There is nothing to install and no data to import. After that the card runs itself — people tap or scan it, view it in their browser, and save your contact without any action from you.

The recurring work is only what you choose to do with the leads. A typical solo routine is one dashboard check a week: see who viewed the card, read the new lead form submissions, and follow up with the ones worth a call. Editing the card — a new price, a new service, a new photo — takes a minute and does not change the link, so you never reprint or resend anything.

Answer: BizMot keeps a strict security update schedule:

• Critical patches: deployed within 24-48 hours of discovery
• Routine updates: released every two weeks
• Monitoring: the security team continuously tracks threats, with daily automated scanning for vulnerabilities
• Major reviews: quarterly (internal team), annually (independent third party) - including penetration testing, code review, and infrastructure assessment
• Dependencies are scanned automatically, with automatic alerts for known vulnerabilities

Answer: Yes, BizMot maintains a full backup and disaster recovery plan:

• Backups: automated full backup daily, plus incremental backups every 6 hours
• Storage: multiple data centers across different regions, encrypted with AES-256
• Retention: daily backups kept for 30 days, monthly backups for 12 months
• Recovery targets: RTO (recovery time objective) 4 hours, RPO (recovery point objective) 6 hours
• Automated failover, quarterly-tested recovery procedures, 24/7 incident response team

Enterprise customers can request a custom SLA.

Answer: You can double check when check out or at the email confirmation.

Answer: Our address is Vietcombank Building, 2nd Floor, 68 Nguyen Hue st, Sai Gon Ward, HCMC, Vietnam

Answer: Yes, it is possible to make changes to an order you have already placed. To do so, follow these steps:

1. Contact our customer support as soon as possible.
2. Explain the changes you would like to make to your order.
3. Check if the changes are feasible and if any additional charges may apply.

Keep in mind that not all changes may be possible, especially if the order has already been processed or shipped.

Answer: To get a new password, follow these steps:

1. Go to the login page of the website.
2. Look for the "Forgot password" or "Reset password" option.
3. Enter the email address associated with your account.
4. Follow the instructions on the email password reset page to create a new password.

Answer: Yes, you should be able to obtain a tax invoice or receipt for your purchase. This document will provide details of the taxes paid and can be used for accounting or tax reporting purposes.

Answer: In most cases, promotions or discounts cannot be combined. However, please review the terms and conditions of each promotion for more information.

Answer: The duration of promotions or discounts can vary. Some may be available for a limited time, while others may be ongoing. Check the promotion details or contact our consultant for specific information.

Answer: Promotions or discounts are not applied refund. However, you may be eligible for future promotions or discounts. Please contact our consultant for further assistance.

Answer: If you require additional help or have specific questions during the onboarding process, you can ask your asistant, review the videos tutorial or contact our consultant for assistance.

Answer: Yes, different company and product will require different onboarding process.