FAQ's
Here are a few of the questions we get the most. If you don't see what's on your mind, reach out to us anytime on phone, chat, or email.
Product
Answer: A digital business card is an electronic alternative to traditional paper business cards that stores your professional contact information in a shareable digital format. Unlike physical cards, digital business cards can be updated instantly, shared via NFC tap, QR code, email, or direct link, and include rich media such as profile photos, company logos, social media links, and videos.
BizMot's digital business cards go beyond simple contact sharing by providing advanced features including lead collection forms, visitor analytics, retargeting capabilities, and CRM integration. When someone views your BizMot card, you can capture their contact information, track engagement metrics, and follow up with personalized marketing. This transforms a simple networking tool into a powerful business development platform that helps professionals and enterprises build meaningful connections and convert leads more effectively.
BizMot's digital business cards go beyond simple contact sharing by providing advanced features including lead collection forms, visitor analytics, retargeting capabilities, and CRM integration. When someone views your BizMot card, you can capture their contact information, track engagement metrics, and follow up with personalized marketing. This transforms a simple networking tool into a powerful business development platform that helps professionals and enterprises build meaningful connections and convert leads more effectively.
Answer: Digital business cards work through multiple sharing methods designed for modern networking. With BizMot, you can share your card by tapping an NFC-enabled physical card against any smartphone (iPhone 7 or later, most Android phones since 2015), which instantly opens your digital profile in their browser without requiring any app installation.
You can also share via QR code scanning, direct link sharing through messaging apps or email, or embedding in your email signature. When recipients access your card, they see your complete professional profile including contact details, social links, portfolio, and company information. They can save your contact directly to their phone with one tap. As the card owner, you receive real-time notifications when someone views your card and can track engagement analytics including views, saves, and link clicks through your BizMot dashboard.
You can also share via QR code scanning, direct link sharing through messaging apps or email, or embedding in your email signature. When recipients access your card, they see your complete professional profile including contact details, social links, portfolio, and company information. They can save your contact directly to their phone with one tap. As the card owner, you receive real-time notifications when someone views your card and can track engagement analytics including views, saves, and link clicks through your BizMot dashboard.
Answer: No, BizMot does not require any app installation for either sharing or viewing digital business cards. This is one of the key advantages of our platform compared to competitors who require app downloads.
For card recipients: When someone receives your BizMot card via NFC tap, QR code, or link, it opens directly in their phone's default web browser. They can view your full profile, save your contact to their phone, and interact with all features without downloading anything. This removes friction and increases the likelihood that people will actually view and save your information.
For card owners: You manage your digital business card through our web-based dashboard at bizmot.com. You can create, edit, and track your cards from any device with a web browser. While we do offer optional mobile apps for iOS and Android for convenient on-the-go management, they are not required to use the service.
For card recipients: When someone receives your BizMot card via NFC tap, QR code, or link, it opens directly in their phone's default web browser. They can view your full profile, save your contact to their phone, and interact with all features without downloading anything. This removes friction and increases the likelihood that people will actually view and save your information.
For card owners: You manage your digital business card through our web-based dashboard at bizmot.com. You can create, edit, and track your cards from any device with a web browser. While we do offer optional mobile apps for iOS and Android for convenient on-the-go management, they are not required to use the service.
Answer: Key features of BizMot include:
- Quick profile creation: Easily create your profile and share it with others.
- Analytics and metrics: Gain valuable insights into your business activities and track performance.
- Remarketing and re-targeting: Reach out to potential customers and collect leads for targeted marketing.
- Team and individual performance management efficiently.
Answer: Yes, BizMot digital business cards offer extensive customization options across all subscription tiers. Basic customization available in all packages includes uploading your own profile photo, company logo, and choosing from our library of professional templates with different color schemes.
Higher-tier packages unlock advanced customization features including: custom branded QR codes with your logo embedded, personalized email signatures that match your brand identity, custom domain URLs for your card (e.g., yourname.bizmot.com), custom lead collection form fields, and white-label options that remove BizMot branding entirely.
Enterprise customers can access full brand customization including custom CSS styling, branded card designs that match corporate guidelines, bulk template management for teams, and API access for integration with existing systems. Our design team can also create completely custom card layouts for enterprise accounts. Contact our consultants to discuss your specific branding requirements and receive recommendations based on industry best practices.
Higher-tier packages unlock advanced customization features including: custom branded QR codes with your logo embedded, personalized email signatures that match your brand identity, custom domain URLs for your card (e.g., yourname.bizmot.com), custom lead collection form fields, and white-label options that remove BizMot branding entirely.
Enterprise customers can access full brand customization including custom CSS styling, branded card designs that match corporate guidelines, bulk template management for teams, and API access for integration with existing systems. Our design team can also create completely custom card layouts for enterprise accounts. Contact our consultants to discuss your specific branding requirements and receive recommendations based on industry best practices.
Answer: Yes, all BizMot physical NFC cards come with a comprehensive 12-month warranty from the date of delivery. This warranty covers manufacturing defects including printing errors, NFC chip malfunctions, card delamination, and any issues arising from production quality problems.
If your card experiences any warranty-covered issues, BizMot will either replace the card with a new one at no additional cost or provide a full refund at your preference. To claim warranty service, simply contact our customer support team with your order number and a description or photo of the issue.
The warranty does not cover damage resulting from normal wear and tear, physical abuse, exposure to extreme temperatures, water damage, or intentional modifications. For cards that fail outside the warranty period, replacement cards can be purchased at a discounted rate for existing customers. Enterprise customers may negotiate extended warranty terms as part of their service agreement. Please refer to our full terms of service for complete warranty details.
If your card experiences any warranty-covered issues, BizMot will either replace the card with a new one at no additional cost or provide a full refund at your preference. To claim warranty service, simply contact our customer support team with your order number and a description or photo of the issue.
The warranty does not cover damage resulting from normal wear and tear, physical abuse, exposure to extreme temperatures, water damage, or intentional modifications. For cards that fail outside the warranty period, replacement cards can be purchased at a discounted rate for existing customers. Enterprise customers may negotiate extended warranty terms as part of their service agreement. Please refer to our full terms of service for complete warranty details.
Answer: Yes, BizMot offers a generous 30-day free trial for all subscription packages, including Individual Basic, Individual Advanced, and all Enterprise tiers (Silver, Gold, and Diamond). This trial period gives you full access to all features included in your chosen plan with no payment required upfront.
During your trial, you can create and customize your digital business card, test NFC sharing functionality if you've received a physical card, collect leads, view analytics, and explore all platform features. There are no limitations on feature access during the trial period.
At the end of your 30-day trial, you can choose to continue with your subscription, which will be billed according to your plan's pricing (monthly or annually). If you decide BizMot isn't right for you, simply cancel before the trial ends and you won't be charged. We also offer a 30-day money-back guarantee after your first paid billing cycle for new customers, giving you additional peace of mind.
During your trial, you can create and customize your digital business card, test NFC sharing functionality if you've received a physical card, collect leads, view analytics, and explore all platform features. There are no limitations on feature access during the trial period.
At the end of your 30-day trial, you can choose to continue with your subscription, which will be billed according to your plan's pricing (monthly or annually). If you decide BizMot isn't right for you, simply cancel before the trial ends and you won't be charged. We also offer a 30-day money-back guarantee after your first paid billing cycle for new customers, giving you additional peace of mind.
Answer: To sign up for our trial, follow these simple steps:
- Visit this link
- Fill out the required information, such as your name, email address, phone number and password.
- Read and accept the terms of service or user agreement.
- Verify your email.
- Start to create your own profile
Physical card
Answer: BizMot physical NFC cards follow the international ISO/IEC 7810 ID-1 standard, measuring 85.6mm × 53.98mm (approximately 8.5 × 5.4 centimeters) with a thickness of 0.76mm—identical to standard credit cards and bank cards. This ensures easy storage in any wallet or cardholder.
The cards are manufactured using premium PVC plastic with a matte or glossy finish depending on your design preference. Each card contains an embedded NFC chip (NXP NTAG213 or NTAG216) that provides reliable tap-to-share functionality with a read range of 1-4 centimeters.
Cards are printed using UV printing technology for vibrant, fade-resistant colors and sharp text. The printing is scratch-resistant and durable for daily use. Optional premium upgrades include metal cards (stainless steel or aluminum), wooden cards made from sustainable bamboo, and transparent PVC cards. Enterprise customers can also request custom materials, thicknesses, or special finishes such as embossing, spot UV coating, or NFC-embedded metal business cards.
The cards are manufactured using premium PVC plastic with a matte or glossy finish depending on your design preference. Each card contains an embedded NFC chip (NXP NTAG213 or NTAG216) that provides reliable tap-to-share functionality with a read range of 1-4 centimeters.
Cards are printed using UV printing technology for vibrant, fade-resistant colors and sharp text. The printing is scratch-resistant and durable for daily use. Optional premium upgrades include metal cards (stainless steel or aluminum), wooden cards made from sustainable bamboo, and transparent PVC cards. Enterprise customers can also request custom materials, thicknesses, or special finishes such as embossing, spot UV coating, or NFC-embedded metal business cards.
Answer: Just tap or scan your BizMot's card on someone's phone, and a link will pop up. When they click the link, they can see your digital business card with your profile, product, contact info, and more. on Android phone tap the NFC card close to the NFC reciver located, usually located at the back of the phone. for iPhone, tap the NFC card on the top part of the screen, close to the selfiy camera.
Answer: A physical card typically includes the following information:
- Name: Your full name or the name of your business.
- Job Title: Your position or role within the company.
- Company Name: The name of your organization, if applicable.
- Logo/QR code: A visual representation of your company or personal brand. Please note that the specific information included on a physical card may vary depending on individual preferences and the package you choose.
Security
Answer: BizMot employs enterprise-grade security measures to protect your data and your contacts' information. Our platform is built on secure cloud infrastructure with multiple layers of protection.
Key security features include:
We also provide two-factor authentication (2FA) and single sign-on (SSO) options for enterprise customers.
Key security features include:
- End-to-End Encryption: All data transmission uses TLS 1.3 encryption, and sensitive data is encrypted at rest using AES-256.
- GDPR Compliance: We comply with GDPR and international data protection regulations, giving users full control over their personal data.
- Access Controls: Role-based access control ensures team members only see data relevant to their responsibilities.
- Regular Security Audits: Our systems undergo quarterly security assessments and penetration testing by independent security firms.
- 99.9% Uptime SLA: Our infrastructure includes redundant backups and disaster recovery systems across multiple data centers.
- SOC 2 Compliance: We follow SOC 2 Type II standards for security, availability, and confidentiality.
We also provide two-factor authentication (2FA) and single sign-on (SSO) options for enterprise customers.
Answer: BizMot employs multiple layers of data protection to ensure your personal and business information remains secure. All data transmitted between your browser and our servers uses TLS 1.3 encryption, the latest industry standard for secure communication. Data stored on our servers is encrypted at rest using AES-256 encryption.
We maintain strict access controls where only authorized personnel can access user data, and all access is logged and audited. Our infrastructure includes automated daily backups stored in geographically separate data centers, ensuring business continuity and data recovery capabilities.
User passwords are never stored in plain text—they are hashed using bcrypt with salt. We support two-factor authentication (2FA) for additional account security. Our database servers are isolated within private networks with no direct internet access, protected by enterprise-grade firewalls and intrusion detection systems.
We conduct regular security audits, vulnerability assessments, and penetration testing by third-party security firms. All employees undergo security training and are bound by strict confidentiality agreements.
We maintain strict access controls where only authorized personnel can access user data, and all access is logged and audited. Our infrastructure includes automated daily backups stored in geographically separate data centers, ensuring business continuity and data recovery capabilities.
User passwords are never stored in plain text—they are hashed using bcrypt with salt. We support two-factor authentication (2FA) for additional account security. Our database servers are isolated within private networks with no direct internet access, protected by enterprise-grade firewalls and intrusion detection systems.
We conduct regular security audits, vulnerability assessments, and penetration testing by third-party security firms. All employees undergo security training and are bound by strict confidentiality agreements.
Answer: Yes, BizMot is fully committed to complying with international data protection regulations to ensure your privacy and security. We adhere to the General Data Protection Regulation (GDPR) for European users, which includes rights to access, rectify, and delete your personal data, as well as data portability.
For Vietnamese users, we comply with Vietnam's Cybersecurity Law and the Personal Data Protection Decree (Decree 13/2023/ND-CP), which governs how personal data is collected, stored, and processed within Vietnam. We also follow the California Consumer Privacy Act (CCPA) guidelines for users in California.
Our compliance measures include: providing clear privacy notices explaining data collection and usage, obtaining explicit consent before processing personal data, implementing data minimization principles (collecting only necessary data), maintaining detailed records of processing activities, appointing a Data Protection Officer, and conducting regular compliance audits.
Users can exercise their data rights at any time through our platform settings or by contacting our privacy team. We respond to all data subject requests within the legally required timeframes.
For Vietnamese users, we comply with Vietnam's Cybersecurity Law and the Personal Data Protection Decree (Decree 13/2023/ND-CP), which governs how personal data is collected, stored, and processed within Vietnam. We also follow the California Consumer Privacy Act (CCPA) guidelines for users in California.
Our compliance measures include: providing clear privacy notices explaining data collection and usage, obtaining explicit consent before processing personal data, implementing data minimization principles (collecting only necessary data), maintaining detailed records of processing activities, appointing a Data Protection Officer, and conducting regular compliance audits.
Users can exercise their data rights at any time through our platform settings or by contacting our privacy team. We respond to all data subject requests within the legally required timeframes.
Answer: BizMot maintains a rigorous security update schedule to protect against emerging threats and vulnerabilities. Critical security patches are deployed within 24-48 hours of identification, while routine security updates are released bi-weekly as part of our standard maintenance cycle.
Our security team continuously monitors threat intelligence feeds, security advisories from software vendors (including SvelteKit, Node.js, and Appwrite), and vulnerability databases such as CVE and NVD. We use automated security scanning tools that run daily to detect potential vulnerabilities in our codebase and dependencies.
Major security audits are conducted quarterly by our internal team and annually by independent third-party security firms. These audits include penetration testing, code review, and infrastructure assessment. All dependencies are automatically scanned for known vulnerabilities using tools like Snyk and GitHub Dependabot, with automated alerts for any issues.
Our infrastructure providers (cloud hosting and CDN) also maintain their own security update schedules, and we ensure our systems remain compatible with the latest security features they offer.
Our security team continuously monitors threat intelligence feeds, security advisories from software vendors (including SvelteKit, Node.js, and Appwrite), and vulnerability databases such as CVE and NVD. We use automated security scanning tools that run daily to detect potential vulnerabilities in our codebase and dependencies.
Major security audits are conducted quarterly by our internal team and annually by independent third-party security firms. These audits include penetration testing, code review, and infrastructure assessment. All dependencies are automatically scanned for known vulnerabilities using tools like Snyk and GitHub Dependabot, with automated alerts for any issues.
Our infrastructure providers (cloud hosting and CDN) also maintain their own security update schedules, and we ensure our systems remain compatible with the latest security features they offer.
Answer: Yes, BizMot maintains a comprehensive backup and disaster recovery (DR) plan designed to ensure business continuity and minimize data loss in any scenario. Our backup strategy includes automated daily full backups of all databases and user data, with incremental backups every 6 hours.
Backups are stored in multiple geographically distributed data centers across different regions, ensuring redundancy even in case of regional disasters. We maintain backup retention for 30 days for daily backups and 12 months for monthly archives. All backup data is encrypted both in transit and at rest using AES-256 encryption.
Our disaster recovery plan includes: defined Recovery Time Objectives (RTO) of 4 hours and Recovery Point Objectives (RPO) of 6 hours, automated failover systems for critical infrastructure, documented recovery procedures that are tested quarterly, and a dedicated incident response team available 24/7.
We conduct regular disaster recovery drills to verify our ability to restore services quickly. Enterprise customers can request custom SLAs with enhanced RTO/RPO guarantees as part of their service agreement.
Backups are stored in multiple geographically distributed data centers across different regions, ensuring redundancy even in case of regional disasters. We maintain backup retention for 30 days for daily backups and 12 months for monthly archives. All backup data is encrypted both in transit and at rest using AES-256 encryption.
Our disaster recovery plan includes: defined Recovery Time Objectives (RTO) of 4 hours and Recovery Point Objectives (RPO) of 6 hours, automated failover systems for critical infrastructure, documented recovery procedures that are tested quarterly, and a dedicated incident response team available 24/7.
We conduct regular disaster recovery drills to verify our ability to restore services quickly. Enterprise customers can request custom SLAs with enhanced RTO/RPO guarantees as part of their service agreement.
Shipping & Delivery
Answer: BizMot physical NFC card shipping times depend on your location within Vietnam. For Ho Chi Minh City addresses, standard delivery takes 1-3 business days from order confirmation. For other major cities like Hanoi, Da Nang, and Can Tho, delivery typically takes 3-5 business days. Remote areas may require 5-7 business days.
Express shipping options are available during checkout for faster delivery at additional cost. All orders include tracking information sent to your email immediately after dispatch. You can monitor your package status in real-time through our partner courier's tracking system. For enterprise orders of 50+ cards, we offer priority processing and can coordinate custom delivery schedules. International shipping is available to select countries with delivery times of 7-14 business days depending on destination and customs processing.
Express shipping options are available during checkout for faster delivery at additional cost. All orders include tracking information sent to your email immediately after dispatch. You can monitor your package status in real-time through our partner courier's tracking system. For enterprise orders of 50+ cards, we offer priority processing and can coordinate custom delivery schedules. International shipping is available to select countries with delivery times of 7-14 business days depending on destination and customs processing.
Answer: You suppose to receive an email confirmation after placing your order, If you haven't received your email or good, follow these steps:
- Check the estimated delivery time.
- Track your order if you have a tracking number.
- Contact our customer support.
Answer: Yes, we do. If you need your items quickly, we have faster shipping options available during checkout. Extra fees may apply for these faster services.
Answer: You can double check when check out or at the email confirmation.
Answer: Our address is Vietcombank Building, 2nd Floor, 68 Nguyen Hue st, Sai Gon Ward, HCMC, Vietnam
Answer: Yes, it is possible to make changes to an order you have already placed. To do so, follow these steps:
- Contact our customer support as soon as possible.
- Explain the changes you would like to make to your order.
- Check if the changes are feasible and if any additional charges may apply.
Answer: To get a new password, follow these steps:
- Go to the login page of the website.
- Look for the "Forgot password" or "Reset password" option.
- Enter the email address associated with your account.
- Follow the instructions on the email password reset page to create a new password.
Payment & Tax
Answer: Purchase order process at BizMot:
- Select the packages
- Fill in order information
- Check order & delivery information
- Pay
Answer: Refund process at BizMot happens from 7-14 working days with steps below:
- Customer requests refund.
- Request receives and investigate.
- Refund approved or denied.
- Refund processed using original payment method.
- Customer notified.
- Completion report.
Answer: The inclusion of taxes in the product price is 10% (or 8%) as per goverment law.
Answer: Yes, you should be able to obtain a tax invoice or receipt for your purchase. This document will provide details of the taxes paid and can be used for accounting or tax reporting purposes.
Account
Answer: To create an account at BizMot, follow these simple steps:
- Visit this link or visit the website homepage, click on the button "Register" at the top right corner.
- Fill out the required information, such as your name, email address, phone number and password.
- Read and accept the terms of service or user agreement.
- Verify your email.
- Start to create your own profile
Answer: To close your account:
- Log in.
- Go to account settings.
- Look for "Close Account" option.
- Follow instructions, confirm closure.
- Your account will be closed.
Promotion & Discount
Answer: Yes, we often run promotions and discounts. Please check our website or contact our consultant for the latest offers.
Answer: During the checkout process, you will have the option to enter a promotion or discount code. Simply enter the code and the discount will be applied.
Answer: Please review the details provided with the promotion or contact our consultant for clarification.
Answer: In most cases, promotions or discounts cannot be combined. However, please review the terms and conditions of each promotion for more information.
Answer: The duration of promotions or discounts can vary. Some may be available for a limited time, while others may be ongoing. Check the promotion details or contact our consultant for specific information.
Answer: Promotions or discounts are not applied refund. However, you may be eligible for future promotions or discounts. Please contact our consultant for further assistance.
Onboarding
Answer: The BizMot onboarding process duration varies depending on your subscription tier and specific requirements. For Individual plans (Freemium, Basic, Advanced), self-guided onboarding typically takes 15-30 minutes to set up your profile and customize your digital business card. Our platform is designed to be intuitive with step-by-step guidance.
For Enterprise plans (Silver, Gold, Diamond), dedicated onboarding sessions are provided with our customer success team. Silver tier includes a 1-hour onboarding call covering platform basics and team setup. Gold tier includes a 2-hour comprehensive session with CRM integration assistance. Diamond tier includes a 3-hour premium onboarding package with dedicated account manager support, custom integration setup, and training for your team administrators.
All onboarding sessions include: account setup and configuration, profile creation walkthrough, lead collection form customization, analytics dashboard overview, and best practices for maximizing engagement. Enterprise customers also receive recorded training materials for future reference and can schedule additional training sessions as needed.
For Enterprise plans (Silver, Gold, Diamond), dedicated onboarding sessions are provided with our customer success team. Silver tier includes a 1-hour onboarding call covering platform basics and team setup. Gold tier includes a 2-hour comprehensive session with CRM integration assistance. Diamond tier includes a 3-hour premium onboarding package with dedicated account manager support, custom integration setup, and training for your team administrators.
All onboarding sessions include: account setup and configuration, profile creation walkthrough, lead collection form customization, analytics dashboard overview, and best practices for maximizing engagement. Enterprise customers also receive recorded training materials for future reference and can schedule additional training sessions as needed.
Answer: The onboarding process involves below steps:
- Creating an account
- Setting up user profile
- Training on how to use the product effectively.
Answer: Yes, depends on the package you will receive the onboarding assistant, however, you can always view our tutorial or contact our consult for guidance
Answer: If you require additional help or have specific questions during the onboarding process, you can ask your asistant, review the videos tutorial or contact our consultant for assistance.
Answer: Yes, different company and product will require different onboarding process.
Customer Support
Answer: BizMot provides multi-channel customer support tailored to each subscription tier. All users have access to our comprehensive knowledge base, FAQ section, and video tutorials available 24/7 on our website.
Support channels and response times by plan:
Our support team operates Monday through Friday, 9:00 AM to 6:00 PM (Vietnam time, GMT+7), with extended hours available for enterprise customers. Support is available in both English and Vietnamese. Enterprise customers can also access emergency support outside business hours for critical issues. We maintain a customer satisfaction target of 95% and regularly collect feedback to improve our support quality.
Support channels and response times by plan:
- Freemium: Email support with 24-48 hour response time
- Basic/Silver: Email and chat support with 24-hour response time
- Advanced/Gold: Priority email, chat, and phone support with 8-hour response time during business hours
- Diamond: Dedicated account manager, priority support hotline, and 4-hour response time including weekends
Our support team operates Monday through Friday, 9:00 AM to 6:00 PM (Vietnam time, GMT+7), with extended hours available for enterprise customers. Support is available in both English and Vietnamese. Enterprise customers can also access emergency support outside business hours for critical issues. We maintain a customer satisfaction target of 95% and regularly collect feedback to improve our support quality.
Compatibility list
No app required for your customers to view your BizMot Card
Apple
All phones since 2017
Samsung
All phones since 2014
All phones since 2015
OnePlus
All phones since 2015
LG
All phones since 2014
Huawei
All phones since 2016
Nokia
All phones since 2017
HTC
All phones since 2015
Contact Us
Popular guides & tutorials
- Answer: If you're having trouble logging into your account, try to reset your password at this link.
- Answer: You can recover your account or reset your password by providing you email at this link.
- Answer: Please contact our customer support for assistance as soon as possible.
- Answer: Please check your spam folder or contact our customer support for assistance.