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FAQ's

Here are a few of the questions we get the most. If you don't see what's on your mind, reach out to us anytime on phone, chat, or email.

Product

Answer: A digital business card is a special online card that has all the important information about a person and can be easily shared with others using a computer or phone.
With our technologies, BizMot can turn digital business card into a branding, lead collection, re-targeting tool.
Answer: Easily share your digital business card by tapping or scanning your BizMot card on someone's phone. Alternatively, send the link or QR code to share your information. They can access your profile, product, contact info, and more with a click.
Answer: No app needed. Access BizMot digital card effortlessly from any browser or phone.
Answer: Key features of BizMot include:
  • Quick profile creation: Easily create your profile and share it with others.
  • Analytics and metrics: Gain valuable insights into your business activities and track performance.
  • Remarketing and re-targeting: Reach out to potential customers and collect leads for targeted marketing.
  • Team and individual performance management efficiently.
Note: The above list highlights the key features of BizMot, but additional features may also be available.
Answer: Yes. With different package you have different level of customized such as Customized design card, QR code or email signature... Contact our consultant for the best practice in the market.
Answer: Yes, If there are any mistakes on the card due to issues with the manufacturer, such as printing errors or problems with the chip, we will either replace the card with a new one or provide a refund. Please refer to our policy for more details.
Answer: Yes, you have 30-day trial period for every package you decide to purchase.
Answer: To sign up for our trial, follow these simple steps:
  1. Visit this link
  2. Fill out the required information, such as your name, email address, phone number and password.
  3. Read and accept the terms of service or user agreement.
  4. Verify your email.
  5. Start to create your own profile

Physical card

Answer: The physical card is made of high quality plastic and has the same size as a standard bank card, measuring 8.5 by 5.5 centimeters.
Answer: Just tap or scan your BizMot's card on someone's phone, and a link will pop up. When they click the link, they can see your digital business card with your profile, product, contact info, and more. on Android phone tap the NFC card close to the NFC reciver located, usually located at the back of the phone. for iPhone, tap the NFC card on the top part of the screen, close to the selfiy camera.
Answer: A physical card typically includes the following information:
  1. Name: Your full name or the name of your business.
  2. Job Title: Your position or role within the company.
  3. Company Name: The name of your organization, if applicable.
  4. Logo/QR code: A visual representation of your company or personal brand.
    5. Please note that the specific information included on a physical card may vary depending on individual preferences and the package you choose.

Security

Answer: Our platforms prioritize security to protect user data. We employ various measures, including:
  • Data Encryption: Our platforms encrypt sensitive information to ensure it is securely transmitted and stored.
  • Access Control: Strict access controls are implemented, allowing only authorized users to access data and features.
  • Regular Audits: Platforms undergo regular security audits to identify and address any vulnerabilities.
  • Data Backups: We often perform regular data backups to ensure data integrity and availability.
  • Security Standards: We adhere to industry best practices and security standards to maintain a secure environment.
  • Monitoring and Detection: Advanced security systems are in place to monitor and detect any suspicious activities or threats.
  • Regular Updates: Platforms are regularly updated with security patches and fixes to address any known vulnerabilities.
It is essential for users to also take precautions, such as using strong passwords, enabling two-factor authentication, and keeping their devices and software up to date.
Answer: We employ industry-standard encryption protocols to safeguard your data from unauthorized access. Additionally, we have stringent access controls and backup procedures to ensure data integrity and availability.
Answer: Yes, we adhere to relevant data protection regulations, such as GDPR (General Data Protection Regulation), to ensure the privacy and security of your personal information.
Answer: We regularly update our system to address any security vulnerabilities and stay up-to-date with the latest security practices. Our team continuously monitors and patches any potential security risks.
Answer: Yes, we have a comprehensive backup and disaster recovery plan in place to mitigate the risk of data loss and ensure business continuity in case of unforeseen events.

Shipping & Delivery

Answer: 1-3 days if your address is in Ho Chi Minh city, while delivery times for other cities may vary. You can trust that we will keep you updated with regular shipping status and information.
Answer: You suppose to receive an email confirmation after placing your order, If you haven't received your email or good, follow these steps:
  1. Check the estimated delivery time.
  2. Track your order if you have a tracking number.
  3. Contact our customer support.
Answer: Yes, we do. If you need your items quickly, we have faster shipping options available during checkout. Extra fees may apply for these faster services.
Answer: You can double check when check out or at the email confirmation.
Answer: Our address is Vietcombank Building, 2nd Floor, 68 Nguyen Hue st, Ben Nghe ward, District 1, HCMC, Vietnam
Answer: Yes, it is possible to make changes to an order you have already placed. To do so, follow these steps:
  1. Contact our customer support as soon as possible.
  2. Explain the changes you would like to make to your order.
  3. Check if the changes are feasible and if any additional charges may apply.
Keep in mind that not all changes may be possible, especially if the order has already been processed or shipped.
Answer: To get a new password, follow these steps:
  1. Go to the login page of the website.
  2. Look for the "Forgot password" or "Reset password" option.
  3. Enter the email address associated with your account.
  4. Follow the instructions on the email password reset page to create a new password.

Payment & Tax

Answer: Purchase order process at BizMot:
  1. Select the packages
  2. Fill in order information
  3. Check order & delivery information
  4. Pay
After successful payment, customers will receive order and delivery notification via the provided email address.
Answer: Refund process at BizMot happens from 7-14 working days with steps below:
  1. Customer requests refund.
  2. Request receives and investigate.
  3. Refund approved or denied.
  4. Refund processed using original payment method.
  5. Customer notified.
  6. Completion report.
Answer: The inclusion of taxes in the product price is 10% (or 8%) as per goverment law.
Answer: Yes, you should be able to obtain a tax invoice or receipt for your purchase. This document will provide details of the taxes paid and can be used for accounting or tax reporting purposes.

Account

Answer: To create an account at BizMot, follow these simple steps:
  1. Visit this link or visit the website homepage, click on the button "Register" at the top right corner.
  2. Fill out the required information, such as your name, email address, phone number and password.
  3. Read and accept the terms of service or user agreement.
  4. Verify your email.
  5. Start to create your own profile
Answer: To close your account:
  1. Log in.
  2. Go to account settings.
  3. Look for "Close Account" option.
  4. Follow instructions, confirm closure.
  5. Your account will be closed.

Promotion & Discount

Answer: Yes, we often run promotions and discounts. Please check our website or contact our consultant for the latest offers.
Answer: During the checkout process, you will have the option to enter a promotion or discount code. Simply enter the code and the discount will be applied.
Answer: Please review the details provided with the promotion or contact our consultant for clarification.
Answer: In most cases, promotions or discounts cannot be combined. However, please review the terms and conditions of each promotion for more information.
Answer: The duration of promotions or discounts can vary. Some may be available for a limited time, while others may be ongoing. Check the promotion details or contact our consultant for specific information.
Answer: Promotions or discounts are not applied refund. However, you may be eligible for future promotions or discounts. Please contact our consultant for further assistance.

Onboarding

Answer: The duration of the onboarding process is from 1 hr to 3 hr depends on the product package you purchased.
Answer: The onboarding process involves below steps:
  1. Creating an account
  2. Setting up user profile
  3. Training on how to use the product effectively.
Answer: Yes, depends on the package you will receive the onboarding assistant, however, you can always view our tutorial or contact our consult for guidance
Answer: If you require additional help or have specific questions during the onboarding process, you can ask your asistant, review the videos tutorial or contact our consultant for assistance.
Answer: Yes, different company and product will require different onboarding process.

Customer Support

Answer: We offer customer support to all our clients, but the response time may vary depending on the package. For instance, customers with the Premium package for individuals can expect a response within 4 hours.

Compatibility list

No app required for your customers to view your BizMot Card

Apple

All phones since 2017

Samsung

All phones since 2014

Google

All phones since 2015

OnePlus

All phones since 2015

LG

All phones since 2014

Huawei

All phones since 2016

Nokia

All phones since 2017

HTC

All phones since 2015

Contact Us

Popular guides & tutorials

  • Answer: If you're having trouble logging into your account, try to reset your password at this link.
  • Answer: You can recover your account or reset your password by providing you email at this link.
  • Answer: Please contact our customer support for assistance as soon as possible.
  • Answer: Please check your spam folder or contact our customer support for assistance.

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